Adapting work at the hospital during the COVID-19 pandemic: A qualitative study of administrative staff's teleworking experience

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Mourgues, Charline | Nuez, Anais | Pereira, Bruno | Cambon, Benoît | Doplat, Claire | Quiers, Valérie | Guiguet-Auclair, Candy | Dutheil, Frédéric

Edité par CCSD ; Elsevier -

International audience.

The COVID-19 pandemic changed the organisation of hospital work with telework and the adaptation of resource management. It is essential to involve the workers themselves in the evaluation of telework, especially the administrative staff who are the most likely to telework. The aim of this study was to assess the feelings of hospital administrative staff in a university hospital in France towards telework, regardless of the period in which they had experienced it (before the COVID-19 crisis, during the first lockdown, or after the crisis). A descriptive exploratory study, using a qualitative approach through semi-structured interviews, was carried out to provide answers to the benefits of continuing telework. Of the hospital's 8815 employees, we included 23 workers (22 women) who were representative of the 400 administrative staff who had experienced teleworking. We showed that the hierarchical barriers to teleworking before the pandemic were overcome after the pandemic, and that some absenteeism was avoided. Teleworking is a good tool for managing public human resources in hospitals, reducing physical symptoms and improving work-life balance. These results should enable human resources departments in healthcare institutions to adapt telework posts and schedules to promote productivity at work and the physical and psychological well-being of employees.

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