Role ambiguity, role conflict, or burnout : are these areas of concern for Australian palliative care volunteers? Pilot study results

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PHILLIPS, Jane | ANDREWS, Lisa | HICKMAN, Louise

OBJECTIVE: To determine whether burnout, role ambiguity, or conflict affects Australian hospice volunteers. METHOD: Hospice volunteers (n = 120) were invited to participate in this pilot survey. Quantitative data were analyzed using descriptive statistics, while the free-text responses were analyzed using thematic content analysis. The Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) Guidelines have been used to report this data. RESULTS: A total of 97 participants completed the survey. The majority were middle-aged women who had been palliative care volunteers for more than 7 years and volunteered 14 hours/week (median). Participants reported low levels of role ambiguity (x = 8.4, standard deviation [SD] ±3.0) and conflict (x = 9.8, SD ±3.4) and described enjoying their volunteering and having no symptoms of burnout (76%). SIGNIFICANCE: Active hospice volunteers report low levels of role ambiguity, conflict, and burnout. Adopting a range of self-care strategies and working within a structured volunteer program appear to be important protective factors.

http://dx.doi.org/10.1177/1049909113505195

Voir la revue «The American journal of hospice and palliative care, 31»

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